ASSISTANT GENERAL MANAGER - Coco's of Garden Grove

Garden Grove, CA

Assistant General Manager

REPORTS TO:  General Manager

Position Summary: An Assistant General Manager contributes to the success of Coco’s and Carrows by overseeing food production, guest service, team member performance, restaurant cleanliness and administrative duties of a Coco’s and Carrows restaurant.  The Assistant General Manager is closely involved in the development, performance monitoring and discipline of team members.

Essential Functions: To perform the job successfully, an individual must be able to perform each essential function satisfactorily.  The duties and responsibilities listed below are those that must be met to successfully perform this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform an essential function.

Salary Exempt:  The Assistant General Manager is a salaried position

ESSENTIAL FUNCTIONS:

Guest Experience:  Maintain maximum sales and guest satisfaction by overseeing the production of quality food and beverage served by a service-focused team.  Assist the general manager with sales building activities and team member development.

Quality Food and Beverage:

  • Set up the restaurant by conducting and following up on line checks and bi-weekly PPQCs. Prepare and print daily prep sheets as needed, oversee prep duties as directed.  Provide input on par levels.
  • Regularly expedite the pass bar to assist in training, monitoring, coaching and encouraging team members on quality food production, plating, prep, temperature standards and ticket times on your shifts.  Assist in developing restaurant plans to improve guest satisfaction scores for food quality and speed of service.
  • Assist in training and implementing and monitoring new menu items and limited time offerings.
  • Set up the restaurant by conducting and following up on line checks and bi-weekly PPQCs. Prepare and print daily prep sheets as needed, oversee prep duties as directed.  Provide input on par levels.
  • Regularly expedite the pass bar to assist in training, monitoring, coaching and encouraging team members on quality food production, plating, prep, temperature standards and ticket times on your shifts.  Assist in developing restaurant plans to improve guest satisfaction scores for food quality and speed of service.
  • Assist in training and implementing and monitoring new menu items and limited time offerings.

Service:

  • Set up your shift by completing a FOH log, make station assignments, schedule breaks and conduct a pre-shift meeting to communicate a game plan and motivate the team to ensure satisfaction scores are continually improving.
  • Work the floor and make contact with each guest by visiting their table once during the dining experience to establish a management presence, evaluate levels of service and coach team members in providing guest satisfaction.
  • Follow up and resolve all guest complaints received on your shifts.  Pass along compliments.  Log guest comments in the Manager’s log.
  • Assist in evaluating team member’s skills and developing plans for ongoing training and development.
  • Set up your shift by completing a FOH log, make station assignments, schedule breaks and conduct a pre-shift meeting to communicate a game plan and motivate the team to ensure satisfaction scores are continually improving.
  • Work the floor and make contact with each guest by visiting their table once during the dining experience to establish a management presence, evaluate levels of service and coach team members in providing guest satisfaction.
  • Follow up and resolve all guest complaints received on your shifts.  Pass along compliments.  Log guest comments in the Manager’s log.
  • Assist in evaluating team member’s skills and developing plans for ongoing training and development.

Proper Staffing/Quality and Quantity:

  • Understand and adhere to Coco’s and Carrows application process.  Assist with interviewing and selecting team members.
  • Be familiar with all FOH POS labor reports to anticipate volumes and use scheduled labor wisely on your shifts.  Assist staff as needed to increase productivity.  Be responsible for finding replacements for team member call ins that occur on your shift.
  • Assist in developing schedules for various positions; assist the restaurant in meeting its staffing guidelines.
  • Understand and adhere to Coco’s and Carrows application process.  Assist with interviewing and selecting team members.
  • Be familiar with all FOH POS labor reports to anticipate volumes and use scheduled labor wisely on your shifts.  Assist staff as needed to increase productivity.  Be responsible for finding replacements for team member call ins that occur on your shift.
  • Assist in developing schedules for various positions; assist the restaurant in meeting its staffing guidelines.

Team Management and Development:  Assist with developing and supervising talented people by providing training and motivation.  Promote team member relations through consistent implementation of company personnel policies and procedures.  Assist in evaluating and reviewing team members

Team Development:

  • Ensure that all team members receive full and complete training following Coco’s and Carrows established training programs and conduct ongoing training on your shifts.  Assist the General Manager in developing and training qualified trainers.
  • Assist the general Manager in evaluating team member performance.  Write and present reviews for team members that you work with.
  • Motivate staff by providing daily praise and coaching feedback on team member performance on your shifts.  Assist in maintaining company recognition and reward programs such as the 100 Club, anniversary, certification, guest feedback comments, company contests, company promotions and restaurant’s recognition programs.
  • Ensure that all team members receive full and complete training following Coco’s and Carrows established training programs and conduct ongoing training on your shifts.  Assist the General Manager in developing and training qualified trainers.
  • Assist the general Manager in evaluating team member performance.  Write and present reviews for team members that you work with.
  • Motivate staff by providing daily praise and coaching feedback on team member performance on your shifts.  Assist in maintaining company recognition and reward programs such as the 100 Club, anniversary, certification, guest feedback comments, company contests, company promotions and restaurant’s recognition programs.

Human Resources Management and Compliance:

  • Ensure a safe and harassment free work environment. Ensure all government mandated compliance rules are followed on your shift.   Ensure that staff policies as stated in Coco’s and Carrows handbook are upheld and incidents are properly reported on your shift and that any incidents are discussed with the General Manager.
  • Assist with maintaining the restaurant’s turnover rate at or below company average.
  • Assist with writing and presenting team member written warnings and disciplinary action.
  • Ensure a safe and harassment free work environment. Ensure all government mandated compliance rules are followed on your shift.   Ensure that staff policies as stated in Coco’s and Carrows handbook are upheld and incidents are properly reported on your shift and that any incidents are discussed with the General Manager.
  • Assist with maintaining the restaurant’s turnover rate at or below company average.
  • Assist with writing and presenting team member written warnings and disciplinary action.

Sanitation and Cleanliness: Assist in maintaining established restaurant system to ensure to ensure the safety of our product, our guests and our team members.

  • Assist in conducting safety orientations and food safety training for new team members and monitor team member safety practices each shift.  Assist with maintaining the restaurant’s safety program and safety committee.
  • Oversee the completion of shift sidework and deep clean assignments and monitor personal hygiene and uniform standards on your shifts.
  • Communicate restaurant’s equipment problems to the General Manager, assist with scheduling and following up on repairs.
  • Conduct FOH and BOH check each shift you work to ensure proper temperatures, storage and handling practices for Coco’s and Carrows food items.  Assist with conducting restaurant Quality Assurance and Safety Inspections. 
  • Assist in conducting safety orientations and food safety training for new team members and monitor team member safety practices each shift.  Assist with maintaining the restaurant’s safety program and safety committee.
  • Oversee the completion of shift sidework and deep clean assignments and monitor personal hygiene and uniform standards on your shifts.
  • Communicate restaurant’s equipment problems to the General Manager, assist with scheduling and following up on repairs.
  • Conduct FOH and BOH check each shift you work to ensure proper temperatures, storage and handling practices for Coco’s and Carrows food items.  Assist with conducting restaurant Quality Assurance and Safety Inspections. 

Financial Management:  Assist with building sales through community involvement, implementing company marketing and maintaining high guest service scores.  Assist with maintaining food, labor and other costs in accordance with company policies, procedures and operating practices.  Assist with analyzing cost and developing action plans.

Profitability:

  • Assist with maximizing sales by executing Coco’s and Carrows Service Steps and menu production on your shifts.
  • Assist with preparing schedules and managing labor on your shifts using Coco’s and Carrows scheduling program available labor reports. 
  • Assist with controlling food cost and waste on your shifts by using Coco’s and Carrows inventory program and available food cost reports. 
  • Assist with maintaining the restaurant’s other controllable budget. 
  • Assist with developing plans for improving the restaurant’s guest satisfaction scores.
  • Assist with maximizing sales by executing Coco’s and Carrows Service Steps and menu production on your shifts.
  • Assist with preparing schedules and managing labor on your shifts using Coco’s and Carrows scheduling program available labor reports. 
  • Assist with controlling food cost and waste on your shifts by using Coco’s and Carrows inventory program and available food cost reports. 
  • Assist with maintaining the restaurant’s other controllable budget. 
  • Assist with developing plans for improving the restaurant’s guest satisfaction scores.

Business Administration:

  • Properly complete shift and day close duties on your shifts and complete shiftly, daily, weekly and period accounting duties as assigned.  Follow Coco’s and Carrows Security and Banking Procedures and Coco’s and Carrows Cash handling Procedures. 
  • Properly execute restaurant systems on your shifts.
  • Properly complete shift and day close duties on your shifts and complete shiftly, daily, weekly and period accounting duties as assigned.  Follow Coco’s and Carrows Security and Banking Procedures and Coco’s and Carrows Cash handling Procedures. 
  • Properly execute restaurant systems on your shifts.

Communication:

  • Attend weekly manager meetings to learn important information and share feedback. Conduct 1-minute meetings on your shifts. Ensure that company communications are properly and effectively communicated on your shifts. Assist with the preparation and delivery of team member meetings.
  • Develop your verbal and written communication skills.
  • Inform the Manager of any restaurant concerns you have about product, procedures or team members in a timely manner.
  • Attend weekly manager meetings to learn important information and share feedback. Conduct 1-minute meetings on your shifts. Ensure that company communications are properly and effectively communicated on your shifts. Assist with the preparation and delivery of team member meetings.
  • Develop your verbal and written communication skills.
  • Inform the Manager of any restaurant concerns you have about product, procedures or team members in a timely manner.

Personal Skills:

  • Champion Change: Paves the way for needed changes and manages implementation effectively.
  • Seasoned Judgment:  Takes all critical information into account when making decisions; make timely, decisions.
  • Coach and Develop:  Accurately assesses strengths and development needs of team members; gives timely, specific feedback, and helpful coaching; provides challenging assignments and ongoing development.
  • Inspiring Trust:  Earns the confidence and trust of others; shows consistency between words, and actions; delivers on commitments; produces high-quality work and demonstrates high standards of ethical conduct; protects confidential information.
  • Foster Open Communication:  Creates an atmosphere in which timely and high quality information flows smoothly between self and others; encourages the open expression of ideas and opinions.
  • Attracting and Developing Talent:  Accurately appraises the strengths and weaknesses of others; provides constructive feedback; assists in developing successors and talent pools.
  • Driving Executions:  Monitors results; tackles problems directly and with a sense of urgency.
  • Coco’s and Carrows Professionalism:  Consistently treats individual with dignity and respect, recognizing the importance of cultural differences.  Embraces, communicates and demonstrates company values and ethics.  Maintains reasonable expectations of self and others when balancing time and performance demands with personal and professional needs.
  • Champion Change: Paves the way for needed changes and manages implementation effectively.
  • Seasoned Judgment:  Takes all critical information into account when making decisions; make timely, decisions.
  • Coach and Develop:  Accurately assesses strengths and development needs of team members; gives timely, specific feedback, and helpful coaching; provides challenging assignments and ongoing development.
  • Inspiring Trust:  Earns the confidence and trust of others; shows consistency between words, and actions; delivers on commitments; produces high-quality work and demonstrates high standards of ethical conduct; protects confidential information.
  • Foster Open Communication:  Creates an atmosphere in which timely and high quality information flows smoothly between self and others; encourages the open expression of ideas and opinions.
  • Attracting and Developing Talent:  Accurately appraises the strengths and weaknesses of others; provides constructive feedback; assists in developing successors and talent pools.
  • Driving Executions:  Monitors results; tackles problems directly and with a sense of urgency.
  • Coco’s and Carrows Professionalism:  Consistently treats individual with dignity and respect, recognizing the importance of cultural differences.  Embraces, communicates and demonstrates company values and ethics.  Maintains reasonable expectations of self and others when balancing time and performance demands with personal and professional needs.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

  • Able to read, write and communicate English well.
  • Possess basic math skills needed to calculate budgets, payroll, balance till and complete banking duties.
  • Able to drive and hold a valid state drivers license.
  • Proven previous management or supervisory experience.
  • Able to direct, motivate, discipline and interact with team members.
  • Possess reasoning abilities needed to project sales, evaluate budgets and analyze profit statements.
  • Able to obtain and maintain an alcohol service permit.
  • Able to read, write and communicate English well.
  • Possess basic math skills needed to calculate budgets, payroll, balance till and complete banking duties.
  • Able to drive and hold a valid state drivers license.
  • Proven previous management or supervisory experience.
  • Able to direct, motivate, discipline and interact with team members.
  • Possess reasoning abilities needed to project sales, evaluate budgets and analyze profit statements.
  • Able to obtain and maintain an alcohol service permit.

PHYSICAL STANDARDS:

While performing the duties of this position the team member is required to stand and walk continuously for 8-10 hours. Team member will sit occasionally each hour.  Team member will continuously be performing hand and wrist work including grasping.  Team member will frequently bend and twist.  Team member will occasionally push and pull, do fine hand manipulation, reach above the shoulder and kneel or squat.  The position seldom requires climb/stairs.  Team member will continuously lift or carry 0-10 pounds; frequently lift or carry 11-15 pounds and rarely lift 16-20 pounds.  Team member will occasionally use fine manipulation for keyboarding.